RYE™ – Raise Your Engagement
Sales advancement & sales coaching for luxury brands who understand their sales are directly influenced by their relationships – with what they do, what they sell, and who they’re selling to.
Imagine this:
- Sales managers and store managers mastering the right methods to develop their teams through individual bespoke coaching, rather than recalling “best practices” a thousand times forgotten from previous training sessions and seminars.
- Staff that deals elegantly and intelligently with everyone who enters your boutique instead of having a reputation for negligent customer service – the little things make a HUGE difference and creates loyalty to your brand.
- Sales members who’re closing the sale because they’re having fun and loving their job while fostering the client relationship instead of losing the sale because they’re worrying about their numbers.
- Employees that more naturally push products because they appreciate what they’re selling because they’re knowledgeable and curious about the craftsmanship and art that went into it.
- Strong, productive teams that take care of each other instead of isolated, stressed out leadership where everything seems to rest on their shoulders and it’s every (wo)man for themselves.
- Salespeople sharing your values and who willing to build a career with you rather than an adventure guided only by a short-term and opportunistic vision.
- Tidy, relevant client records and documentation that forges deep, trusting bonds between client and brand – with the right information, you always know who you’re talking to and don’t risk burning bridges.
On top of the programme and/or coaching, each client I work with receives a highly personalized action plan based on their individual goals and needs, so the first step is to determine what yours are. The RYE ™ program is the result of 25 years of experience in and alongside luxury houses.
Adapted to your objectives and the current situation, with some clients I may:
- Boost your team’s motivation and self-confidence, not their ego.
- Help develop empathy for your client base even while you’re discussing numbers – a practice that will help everyone enjoy their job because “happy people make happy sales”. We exist because the client exists.
- Identify problems and train sales teams, so that members are capitalizing on their strengths and closing the deal, helping them understand themselves and the client better, so the experience is more personal (online, on store and events).
- Let go of some limiting beliefs and decisions so that old baggages aren’t affecting the potential for new revenue through Master Practitioner NLP technics
- Assist in finalizing and closing sales, so that important deals can go through and are not lost in the final hour (discount, etc.)
- Learn how to identify the right candidates for certain positions, so they can be advantageously recruited. And sometimes this isn’t an employee issue, it’s a hiring issue.
Regardless of approach, the results are that you achieve your targets, make your boss happy, build a better future for yourself and your clients, obtain understanding, and deliver your promises.
Sales don’t improve on their own. Schedule your first touch-base meeting today.
Are you ready to begin?
Yes, it is about time!
Schedule your first touch-base meeting today.
HOW TO BEST PRESENT & SELL TO OUT TOP CLIENTS, WITHOUT APPLYING THE HARD-SELLING APPROACH
“One objective was to coach Personal Shopper’s team on selling techniques tailored to the Jewellery category. Julien’s involvement with every single stakeholder in the business really stood out.
His passion for Jewellery and his ability to pass this to everyone who works with him helped my team to change the perception of how to best present and sell Jewellery to our top clients, without applying the hard-selling approach typical for the in-store purchases.
Team confidence in selling has seen a huge improvement following our work with Julien.
He is a must if you would like to increase team confidence and boost sales.”
Biliana Rangelova
(UK – London)
June 2020
JULIEN IS A FANTASTIC PARTNER THAT GIVES YOU THE CONFIDENCE TO MOVE MOUNTAINS
"I hired Julien for two separate high jewellery projects. It was a sector I knew little about and the immediate obvious benefit of working with Julien was to be able to leverage his 20 years or so of experience in this space. Every session was truly eye-opening, whether looking at our global expansion strategy or at the most minute details of an upcoming exhibition.
And beyond his knowledge and experience, it was Julien’s personal qualities that truly shone: his energy and enthusiasm are infectious and when coupled with the knowledge he delivers, greatly helped build my and my team’s confidence in achieving our ambitious objectives. Julien completely invested himself in our projects, to the point that at times, we almost felt accountable to him – we certainly would not have wanted to disappoint him, which was an interesting position to be in! Julien is a fantastic partner that gives you the confidence to move mountains, while always keeping things fun! Even in a commercial setting, he acts as a coach."
Stephanie Haywood
Director of Personal Shopping, Net-A-Porter
(UK - London)
July 2019
