Extraordinary service reaps extraordinary sales (you knew that already), but extraordinary service is only given by sales associates who possess pride, autonomy, and skill, which your team doesn’t always have yet.
So you need to remedy that so those extraordinary services are paying off with loyal, local repeat customers and tourists.
Because wouldn’t it be perfect to keep (and attract) your best staff, have less issues in general, and have regular clients spending more money, talking to their friends, and telling the story of purchasing their necklace, for example, at your company? Which is entirely possible since clients rarely discuss the number of carats in their jewelry, they discuss the experience behind it.
And this isn’t happening without the staff in charge who knows how to think quickly, creatively, and alluringly.
And while you’d LOVE to have staff like this, you first need additional UPDATED training methods to prepare them, and shape them for, not just their jobs, but the trajectory of their career.
Which you should absolutely be discussing with them.
Because to get measurable results quickly, you have to think beyond classic “sales training” (and the Mystery Shoppers, Sales Boosting, or Upselling).
Instead, your sales team needs individualized coaching — So they’re doing MORE than learning how to be a passable salesperson.
And, believe me, you WANT these autonomous, quick-thinking, people working within the parameters of YOUR brand. Because that way, they’ve got more at stake. They solve problems on their own.They pay attention in an entirely new way…
and they SELL like crazy.
Which, of course, is exactly what your profit margins require.
This is where Raise Your Engagement – the 2 month coaching intensive for salespeople AND their management to fully embrace their talents, level up, make more sales, and retain their most important clients – comes in handy.
Because while salespeople are learning to close important sales and build lasting relationships with their clients, management is practicing how to maximize the production of these high-performing staff (instead of spending their time constantly training them), and learning how to manage a caliber of employee that needs incentive to STAY.
And one of the best things about replacing hours of generic sales training with my coaching system besides creating knowledgeable, entrepreneurial-minded staff with CLOUT is… you never have to do it again.
Because once you’re officially amazing at your job — there’s no turning back.
It will then be your decision, about the next move … and whether you continue to invest in your best assets.