RYE™ - Raise Your Engagement
In two months, implement a Coaching & Mentoring Practice and turn your
TEAM into record breaking sales experts.
Clients:
Want to know the secret to always having customers?
Teach your employees to love what they do.
Extraordinary service reaps extraordinary sales (you knew that already), but extraordinary service is only given by sales associates who possess pride, autonomy, and skill, which your team doesn’t always have yet.
So you need to remedy that so those extraordinary services are paying off with loyal, local repeat customers and tourists.
Because wouldn’t it be perfect to keep (and attract) your best staff, have less issues in general, and have regular clients spending more money, talking to their friends, and telling the story of purchasing their necklace, for example, at your company? Which is entirely possible since clients rarely discuss the number of carats in their jewelry, they discuss the experience behind it.
And this isn’t happening without the staff in charge who knows how to think quickly, creatively, and alluringly.
And while you’d LOVE to have staff like this, you first need additional UPDATED training methods to prepare them, and shape them for, not just their jobs, but the trajectory of their career.
Which you should absolutely be discussing with them.
Because to get measurable results quickly, you have to think beyond classic “sales training” (and the Mystery Shoppers, Sales Boosting, or Upselling).
Instead, your sales team needs individualized coaching & mentoring — So they’re doing MORE than learning how to be a passable salesperson.
They’re learning to build their own signature.
And, believe me, you WANT these autonomous, quick-thinking, people working within the parameters of YOUR brand. Because that way, they’ve got more at stake. They solve problems on their own.
They pay attention in an entirely new way…and they SELL like crazy.
Which, of course, is exactly what your profit margins require.
“Clients do not come first. If you take care of your employees, they will take care of the clients.”
An important and motivating message to your team
"Think about it -
Having your own reputation on the line is far more motivating (and empowering) than just having a job to do.”
This is where Raise Your Engagement – the 2 month coaching & mentoring intensive for salespeople AND their management to fully embrace their talents, level up, make more sales, and retain their most important clients – comes in handy.
Because while salespeople are learning to close important sales and build lasting relationships with their clients, management is practicing how to maximize the production of these high-performing staff (instead of spending their time constantly training them), and learning how to manage a caliber of employee that needs incentive to STAY.
Here are some of the particulars we cover in our 2 months:
- How to develop real empathy for customers, even when talking about money, so you CARE enough (and are creative enough) to make an experience special.
- How to build a personalized relationship with customers, so you’re working with YOUR clients (your no1 fans who trust you).
- How to know the customer to anticipate their needs - a.k.a., how to develop extreme common sense, so you’re always one step ahead of everyone else and know what customers are thinking before they do. Harnessing this skill alone is far superior to the ROI of any marketing campaign.
- How to rid yourself of habits and beliefs that prevent you from moving forward, making a name for yourself, and taking pride in what you do.
- We adopt best practices that change everything including people’s perspective of YOU.
- We practice, practice, practice, so you become flexible enough to handle any situation on your own and develop the autonomy you need (and no longer think higher-ups are breathing down your neck and watching your every move).
- We review time management and KPIs to make them more efficient, because efficiency is how we work smarter, not harder.
- We eliminate classic errors and have a real toolbox available, so you can shortcut your learning curb and walk with actionable steps to apply immediately.
- How to take sincere pleasure in making sales (and in taking care of your clients), so you truly become a sought-after expert in your field.
- We can also decide to have a special focus on very high - end products and event
“Habits are safer than rules; You don't have to watch them. And you don't have to keep them either. They keep you.”
Program details:
- This taylor-made package lasts a minimum of 2 months, so there’s ample time to learn, implement, and develop strong habits.
- Includes 8, fifty-minute individual video calls (ideally same day, same time every week), PLUS a few quick calls for emergency questions or feedback (or just to vent - it’s healthy to blow off steam). We can also discuss face - to - face coaching depending on needs!
- Communication via WhatsApp between sessions to boost support.
- Between each meeting, the participant answers questions (and / or tests) to be returned 24 hours before the next call - this keeps heads in the game and momentum going.
- Access to a curated list of book recommendations, TED Talks, interviews to read because one should NEVER get out of the habit of learning (or deprive themselves of inspiration).
- Full feedback to the coachee and the manager at the end of the program, so everyone is on the same page.
And one of the best things about replacing hours of generic sales training with my coaching & mentoring system besides creating knowledgeable, entrepreneurial-minded staff with CLOUT is… you never have to do it again.
Because once you’re officially amazing at your job — there’s no turning back.
It will then be your decision, about the next move … and whether you continue to invest in your best assets.
Book a Consult Call to Discuss Sales Coaching & Mentoring with Julien Now:
Additional Services Available - For more details, get in touch
- High Jewellery Events preparation and coaching during the event.
- Watch & Wonders preparation and coaching during the fair.
- Collection/product category launch (sell in & sell out action plan)
- Seminars (mid-year motivation, end of the year &beginning of the year seminar)
- Speaking gigs
- Talk trigger & referral strategy
- Company / brand department core values, mission, vision and promise
- Incentives & Commission plans
Identifying the possible next game changing Raising Star(s) and manager(s)–4 sessions
Do you know your team’s talents and how to make them work together?
Do you have the right team?
Do you have the right salesperson for the right client?
- Optimize each staff member job description / priorities / tasks
- Recruitment: check CVs and interviews
Testimonials
IN A VERY SHORT TIME THE RESULTS ARE PROBANT AND THERE ARE REAL PROFESSIONAL AND PERSONAL DEVELOPMENTS
What struck me the most was Julien's ability to quickly identify the areas on which we were able to work and his methods to be able to highlight the various brakes that were in place.
I very much appreciated the introspective exercises of projection into the future on the various works related to the development of cooptation and the development of my objectives.
The exercise that I enjoyed the most was the simulation of a co-option meeting.
What I would say to someone who is about to work with you Above all, don't have any brakes and that if at first all this may seem abstract, the work done together takes on meaning at each of our meetings.
I would recommend your services because I find that in a very short time the results are convincing and that there are real professional and personal developments that this is an opportunity is a chance.
I feel much more comfortable about my strengths and my qualities and I have gained self-confidence in my professional activity and it has also impacted my personal life in a positive way.
Antoine Baret
Personal Digital Coach
Pars, France
May 2023
IF YOU HAVE A DOUBT, NO DOUBT, GO FOR IT, YOU WILL HAVE YOUR ANSWERS!
"If you have a doubt, no doubt, go for it, you will have your answers!"
Julien knows how to put words to our possible difficulties and provide answers. I recommend that you let him know.
I learned to structure my working time, to focus on priorities.
I put in place a productivity approach (thanks to the Productivity Book).
The most appreciable change is not to lose hope when I was in a real period of doubt.
Eric Hubert
Responsable Parnasse Région Grand Ouest, Parnasse (Orange)
Nantes, France
January 2023
DISCIPLINE IS DOING WHAT YOU HATE AS IF YOU LOVE IT
If a person takes the step on their own to solicit you, it means that they must be looking for or waiting for an answer, and in this case their improvement process is very well underway because it is voluntary and in fact it is is naturally that she will practice.
For those to whom exchanges with you are offered, there will of course be biases on "coaching" or what can be interpreted as yet another commercial training, to those I would rather tell them to be neutral on these points. , to exchange, to participate, to answer entirely, even if they think that it will be transcribed behind, and then? questioning, an external look can only be beneficial, sharing with an experienced person, with sensitivity to several cultures, and having access to personal development methods can only be more!
Sharing is ultimately the only thing you can give to others without impoverishing yourself, (or receive from others without taking it away from them) so you might as well take it.
"Discipline is doing what you hate doing as if you love it" - Mike Tyson.
Valeriano Pascual
Membership Manager, Parnasse (Orange)
Paris, France
November 2022
TO BECOME A BETTER VERSION OF YOURSELF
I was lucky enough to follow the training program chosen by my company : RYE™ - Raise Your Engagement with Julien... A training program that is both about coaching and mentoring and totally different from all those I have followed in the past because of its tailor-made format adapted to each personality. A disruptive format at distance using Zoom but also with physical meetings and WhatsApp over a period of two months and 8 sessions to give way to a practical application of what we have learned and to establish new habits, break our own codes and reveal the best of ourselves.
Various tests and questionnaires between sessions allow Julien to establish his personalized coaching adapted to each personality.
What did I get out of it in the end?
I was able to identify my personal core values in the performance of my duties and determine whether they are consistent with those of my company, which is essential to my well-being and performance... because when the employee's values and those of the company are similar, it is easier to work, there are fewer interpersonal conflicts and therefore less stress...
Meeting a coach like Julien is precious because it allows you to know yourself better in order to become a better version of yourself or at least try with the keys he gives you
So thank you Julien for your professionalism, your time (which you don't count!), your investment and for making me realize so many things!
As far as I am concerned, I can only encourage you to trust Julien and his ability to make you really evolve and gain confidence in yourself with a rare energy and good mood!
Eric Mathout
Membership Manager, Parnasse (Orange)
Paris, France
November 2022
IMPROVE AND UNDERSTAND DIFFICULT SITUATIONS IN A POSITIVE WAY
A very nice meeting with Julien who knows how to listen, coach and make people want to move forward with ease.... I experienced unforgettable moments which allowed me to improve and to approach difficult situations in a positive way. and to put in place strategies whether in the professional or personal field... A BIG THANK YOU Julien and I hope to see you very soon!!! In any case, if it is possible, I will repeat...
Muriel Sabourin Josse
Membership Manager, Parnasse (orange)
Côte d'Azur, France
November 2022
DEVELOP YOUR POTENTIAL AND THAT OF YOUR EMPLOYEES
Julien Fortuit is a quality professional with great experience and a master in personal development.
This very friendly person can help you develop your potential and that of your employees.
You will appreciate his external eye on your business and his valuable advice to improve efficiency and profitability.
Eric Rozenblat
Membership Manager, Parnasse (Orange)
Paris, France
November 2022
OBJECTIVE REACHED, METHOD ASSIMILATED!
I don't want to finish these coaching sessions; I only have one left...I'm waiting for it and pushing it away, both impatiently!
I started this coaching without too much conviction because I did not have much information about what it would bring me; then, over the sessions and this, from the first, I took a lot of pleasure!
To refocus on ME, what I wanted, what I expected, what I wanted to go, and what I was, MY values. Briefly about me, my values, my goals in respect of ME.
Turn to yourself to move forward better and more serenely by discarding MY limiting beliefs!
Objective achieved, method assimilated! Thank you, Julien, for your kind listening and for helping me push my limits "beyond" while respecting who I am, understanding myself better, and all in a large group. It feels good, it reboosts, it “energizes”!
In short, a “break” in the speed of our very constructive jobs!
Thank you again, and if we can push back the last one again so that I still enjoy it, I'm all ears!
Karine Fontana
Membership Manager, Parnasse (Orange)
Marseille, France
November 2022
TO BELIEVE AND WANT TO EXCEED YOURSELF
What I really liked was the flexibility. Each session was adapted according to my concerns at the time. A real help was brought to each session. What has changed for me is the way of seeing things concerning the organization of my work, my priorities, time and stress management. I feel less overwhelmed and approach the terms differently.
This coaching will help them in their daily lives, it will remove the brakes they put on themselves and which we all put on ourselves naturally, it will lead them to surpass themselves, to believe and to want to surpass themselves."
Emilie De Sousa
Responsable Parnasse Région Grand Nord, Parnasse (Orange)
Lille, France
November 2022
I RECOVERED A BOOST OF CONFIDENCE THAT ALLOWS ME TODAY TO BE MORE SERENE EVERY DAY
Be as sincere as possible in discussions and tests. It is really a personal work, which can allow to become aware and/or to reinforce certain ideas which one has on oneself. The discussions we had were rich, constructive and allow us, without realizing it, to move forward.
I regained a boost of confidence which now allows me to be more serene on a daily basis.
Thomas Da Silva
Membership Manager, Parnasse (Orange)
Paris, France
November 2022
WE APPROACHED JULIEN WITH AN AMBITIOUS OBJECTIVE TO "RAISE THE LEVEL" AND BE THE LEADER IN PERSONAL SHOPPING SERVICE
We approached Julien with an ambitious goal of working with over 20 members of the sales team, ranging from Personal Shopping Managers to Personal Shoppers, to deliver an intensive 3-month program (Raise Your Engagement™) to "raise the level" and be the leader in personal shopping services.
Julien's approach was refreshing, stimulating and unorthodox, which is exactly what we wanted. His deep expertise in coaching for results, encouraging each individual to step out of their comfort zone and truly understand their strengths so they can create their own "recipe for success" was unlike any other sales programme I've come across.
Julien worked with each of the team members in a personalised way, asking the right questions to tap into their personal motivations and goals, and the results followed quickly. Our recent eNPS score was significantly higher; While on the programme, we've had three team members promoted, and each now has greater clarity about their aspirations and path to success. The team gained confidence in high-value sales and recognised that limiting beliefs are counterproductive.
It was important that we could continue to integrate the benefits of the programme after it ended, so Julien also worked to equip the leadership team with the tools needed to continue a coaching culture to deliver high performance.
Leading a sales team and being a sales professional in luxury retail is a very unique role, and I highly recommend Julien's experience and expertise to deliver a programme that has real impact.
Sabrina Cannon
Chief Sales Officer, Luxury Personal Shopping Service
London, United Kingdom
October 2022
LIFE CHANGING
It was terrifying, and I wasn’t sure what we would be diving into exactly. I was anxious. Not wanting to be vulnerable or feel like I was going to be judged. That was all in my head and not at all what has happened. I learned and discovered things about myself that I never really thought about. I became invested in myself through with the work we were doing.
Working with you, has stripped away the fears, anxiety and the self-sabotaging habits I have and never realized what they were. I feel more confident and stronger as a leader. I feel like I can carry the work we’ve done together into my personal life along with my professional life. I see a big improvement and positive change in myself. Knowledge really is power and I feel powerful after our work together.
Gregory Russell
Manager, US & Threads Connect
New York, United States
October 2022
A REWARDING EXPERIENCE
Working with Julien has been a rewarding experience. If you are someone that struggles to take coaching or self-help seriously, I promise you will find scientific proof in his approach.
Amber Schiffer
General Manager USA & Growth
New York, United States
October 2022
THE BEST DECISION I HAVE MADE FOR MYSELF AND CAREER
The best decision I have made for myself and career was working with Julien. He has helped me to learn and determine that being anxious doesn’t get you anywhere and won’t make you a winner. As a result of Julien’s dedicated time invested in me, I have grown into the strongest point of my career, and levelled up with the experience and communication that I provide my clients. Everything I do at work has a ‘why’ and if it doesn’t serve my career or the ‘need’ of my clientele then it is simply removed from my life. As a result of our work together, my time management, sales, and client relationships are noticeably the best they have ever been. Everything feels like it has just come together for me.
What stands out the most to me is the attention to detail that Julien has when he works with me, this is through the constant follow ups and positive messages after the sessions, and how he has really pushed me to discuss and explore things that have made me feel so uncomfortable through noticing tiny behaviours. This has really helped me to understand myself so much better and let go of things.
Katie Barker
Senior Personal Shopper
London, United Kingdom
October 2022
JULIEN HAS HELPED ME SEE THINGS ABOUT MYSELF THAT I WOULD NEVER HAVE SEEN.
I would highly recommend working with Julien. This experience has been extremely rewarding and I am so grateful for all that he has taught me and helped me see in myself. Julien guides you with his expertise and an analytical approach to see where your strengths and weaknesses lie and what your key values are that drive your motivations in life. I am so impressed with how he can see exactly how to connect the dots and make improvements to your daily life. Ever since he has been coaching me, I have been using things he’s taught me on a daily basis. Julien has helped me see things about myself that I never would have seen.
Aimee Lane
Personal Shopper
New York, United States
October 2022
SO IMPORTANT TO SPEND TIME WORKING ON YOURSELF TO BECOME THE BEST VERSION YOU CAN POSSIBLE BE.
It was so beneficial so thank you so much.
It really got me thinking about my strengths and weaknesses and how to tackle them in the workplace best. So important to spend time working on yourself to become the best version you can possible be.
Baylee Werner
Personal Shopper
New York, United States
October 2022
SPECIFY WHAT WERE THE MOST IMPORTANT THINGS
I would say that at first you don't really know what aspect of your job coaching is going to help you with, and that definitely surprises you. The more involved you are, the more the conversation will lead to where it needs to go. Sometimes talking about something you don't think is important can unlock solutions you already have within you.
I learned to ask for what I needed and to come up with ideas to solve the problems I faced. I was able to narrow down what were the most important things I needed to progress, and also remember the skills I already had so I could remember what I'm good at and hone those skills.
Anna Ward-Perkins
Senior Personal Shopper
London, United Kingdom
October 2022
ALWAYS HAVE A PLAN
I totally recommend the sessions with Julien.
With the coaching, I have now put all the boxes back in the right place.
The coachee will learn more about themselves and be a better person at the end of the day.
Life is better; the money is better, you enjoy your work more, and you can get more of what you really want (like a promotion).
Georgios Manginas
Personal Shopper Level 2
London, United Kingdom
October 2022
LIFE BECOMES SMOOTHER WITH FEWER ROAD ACCIDENTS
If you want to improve and discover your strengths in your professional and personal life, having sessions with Julien will allow you to do so.
I would recommend these sessions as they are an in-depth analysis of your current state of mind and how to make the most of your strengths.
After having a transparent conversation with the coach, you can have an unbiased analysis of your personality that will later lead you to use your best qualities and implement them in your professional and personal journey.
Natalia Hopej
Style Concierge Team Leader & Personal Shopper
London, United Kingdom
October 2022
EXTREMELY ENGAGING SESSIONS
- Great opportunity for self-reflection and personal growth.
- Its been insightful to get an "outsiders"/ 3rd party's point of view.
- Great knowledge, examples and extremely engaging sessions.
- Be prepared to work outside of the meetings ( Some of the work set is a lot to action ahead of meetings ).
- Would recommend to my colleagues and peers.
Jacob Kemp
Personal Shopping Manager, Harrods
London, United Kongdom
October 2022
HOW TO PRESENT AND SELL TO THE BEST CLIENTS IN THE BEST POSSIBLE WAY, WITHOUT A HARD SELLING APPROACH
One of the objectives was to train the personal sales team in personalized sales techniques in the jewelery sector. The way in which Julien engaged with all stakeholders in the business stood out remarkably.
His passion for jewelry and his ability to pass it on to everyone he works with helped my team change their perception of how to present and sell jewelry to our best customers, without having to apply a pushy sales approach (typical of sales in shop).
The team's confidence in the sale has greatly improved after working with Julien.
Julien is indispensable if you want your team's confidence to grow and sales to multiply.
Biliana Rangelova
Head of Client Relations, EMEA & APAC, Yoox Net-A-Porter
London, United Kingdom
June 2020
EVERY SESSION WAS TRULY EYE OPENING
I hired Julien for two separate high jewellery projects.
It was a sector I knew little about and the immediate obvious benefit of working with Julien was to be able to leverage his 20 years or so of experience in this space. Every session was truly eye opening, whether looking at our global expansion strategy or at the most minute details of an upcoming exhibition.
But beyond his knowledge and experience, it was Julien’s personal qualities that truly shone : his energy and enthusiasm are infectious and when coupled with the knowledge he delivers, greatly helped build my and my team’s confidence in achieving our ambitious objectives. Julien completely invested himself in our projects, to the point that at times, we almost felt accountable to him – we certainly would not have wanted to disappoint him, which was an interesting position to be in ! Julien is a fantastic partner that gives you the confidence to move mountains, while always keeping things fun !
Stephanie Haywood
Director of Personal Shopping, Yoox Net-A-Porter
London, United Kingdom
July 2019
