“Quality means doing it right when no one is looking.” - Henry Ford

RYE - Raise Your Engagement

In two months, implement a Coaching & Mentoring Practice and turn your

full of promises under-performing more than capable under-committed carefully selected under-experienced

Department store Online Boutique(s) Shop floor Wholesale Travel retail

personal shopper(s) manager(s) raising star(s) Game Changers  sales director(s) Stylists Concierge sales associate(s)

TEAM into record breaking sales experts.

Clients:

Want to know the secret to always having customers?

Teach your employees to love what they do.

Extraordinary service reaps extraordinary sales (you knew that already), but extraordinary service is only given by sales associates who possess pride, autonomy, and skill, which your team doesn’t always have yet.

So you need to remedy that so those extraordinary services are paying off with loyal, local repeat customers and tourists.

Because wouldn’t it be perfect to keep (and attract) your best staff, have less issues in general, and have regular clients spending more money, talking to their friends, and telling the story of purchasing their necklace, for example, at your company? Which is entirely possible since clients rarely discuss the number of carats in their jewelry, they discuss the experience behind it.
And this isn’t happening without the staff in charge who knows how to think quickly, creatively, and alluringly.

And while you’d LOVE to have staff like this, you first need additional UPDATED training methods to prepare them, and shape them for, not just their jobs, but the trajectory of their career.

Which you should absolutely be discussing with them.

Because to get measurable results quickly, you have to think beyond classic “sales training” (and the Mystery Shoppers, Sales Boosting, or Upselling).

Instead, your sales team needs individualized coaching & mentoring — So they’re doing MORE than learning how to be a passable salesperson.

They’re learning to build their own signature.

And, believe me, you WANT these autonomous, quick-thinking, people working within the parameters of YOUR brand. Because that way, they’ve got more at stake. They solve problems on their own.

They pay attention in an entirely new way…

and they SELL like crazy.

Which, of course, is exactly what your profit margins require.

“Clients do not come first. If you take care of your employees, they will take care of the clients.”

An important and motivating message to your team

"Think about it -

Having your own reputation on the line is far more motivating (and empowering) than just having a job to do.”

This is where Raise Your Engagement – the 2 month coaching & mentoring intensive for salespeople AND their management to fully embrace their talents, level up, make more sales, and retain their most important clients – comes in handy.

Because while salespeople are learning to close important sales and build lasting relationships with their clients, management is practicing how to maximize the production of these high-performing staff (instead of spending their time constantly training them), and learning how to manage a caliber of employee that needs incentive to STAY.

Here are some of the particulars we cover in our 2 months:

“Habits are safer than rules; You don't have to watch them. And you don't have to keep them either. They keep you.”

Program details:

And one of the best things about replacing hours of generic sales training with my coaching & mentoring system besides creating knowledgeable, entrepreneurial-minded staff with CLOUT is… you never have to do it again.

Because once you’re officially amazing at your job — there’s no turning back.

It will then be your decision, about the next move … and whether you continue to invest in your best assets.

Book a Consult Call to Discuss Sales Coaching & Mentoring with Julien Now:

Additional Services Available:

  • Identifying the possible next game changing Raising Star(s) and manager(s) – 4 sessions 

  • Do you know your team’s talents and how to make them work together?
  • Do you have the right team?

  • Do you have the right salesperson for the right client?
  • Optimize each staff member job description / priorities / tasks
  • Recruitment: scan CV and interviews
  • Seminars (mid-year motivation, end of the year & beginning of the year seminar)
  • Speaking gigs
  • Collection / product category launch (sell in & sell out action plan)
  • Incentives & Commission plans
  • Talk trigger & referral strategy​
  • In Real live event – Audit team and organization / client experience​
  • Company / brand department core values, mission, vision and promise​
  • Client experience Incentive and sales competitions programs

Testimonials

RYE Eric Mathout
TO BECOME A BETTER VERSION OF YOURSELF
I was lucky enough to follow the training program chosen by my company : RYE™ - Raise Your Engagement with Julien... A training program that is both about coaching and mentoring and totally different from all those I have followed in the past because of its tailor-made format adapted to each personality. A disruptive format at distance using Zoom but also with physical meetings and WhatsApp over a period of two months and 8 sessions to give way to a practical application of what we have learned and to establish new habits, break our own codes and reveal the best of ourselves. Various tests and questionnaires between sessions allow Julien to establish his personalized coaching adapted to each personality. What did I get out of it in the end? I was able to identify my personal core values in the performance of my duties and determine whether they are consistent with those of my company, which is essential to my well-being and performance... because when the employee's values and those of the company are similar, it is easier to work, there are fewer interpersonal conflicts and therefore less stress... Meeting a coach like Julien is precious because it allows you to know yourself better in order to become a better version of yourself or at least try with the keys he gives you So thank you Julien for your professionalism, your time (which you don't count!), your investment and for making me realize so many things! As far as I am concerned, I can only encourage you to trust Julien and his ability to make you really evolve and gain confidence in yourself with a rare energy and good mood!
Eric Mathout
Membership Manager, Parnasse (Orange)
Paris, France
November 2022
Muriel Josse Sabourin
IMPROVE AND UNDERSTAND DIFFICULT SITUATIONS IN A POSITIVE WAY
A very nice meeting with Julien who knows how to listen, coach and make people want to move forward with ease.... I experienced unforgettable moments which allowed me to improve and to approach difficult situations in a positive way. and to put in place strategies whether in the professional or personal field... A BIG THANK YOU Julien and I hope to see you very soon!!! In any case, if it is possible, I will repeat...
Muriel Sabourin Josse
Membership Manager, Parnasse (orange)
Côte d'Azur, France
November 2022
RYE Eric Rozenblat
DEVELOP YOUR POTENTIAL AND THAT OF YOUR EMPLOYEES
Julien Fortuit is a quality professional with great experience and a master in personal development. This very friendly person can help you develop your potential and that of your employees. You will appreciate his external eye on your business and his valuable advice to improve efficiency and profitability.
Eric Rozenblat
Membership Manager, Parnasse (Orange)
Paris, France
November 2022
RYE Karine Fontana
OBJECTIVE REACHED, METHOD ASSIMILATED!
I don't want to finish these coaching sessions; I only have one left...I'm waiting for it and pushing it away, both impatiently! I started this coaching without too much conviction because I did not have much information about what it would bring me; then, over the sessions and this, from the first, I took a lot of pleasure! To refocus on ME, what I wanted, what I expected, what I wanted to go, and what I was, MY values. Briefly about me, my values, my goals in respect of ME. Turn to yourself to move forward better and more serenely by discarding MY limiting beliefs! Objective achieved, method assimilated! Thank you, Julien, for your kind listening and for helping me push my limits "beyond" while respecting who I am, understanding myself better, and all in a large group. It feels good, it reboosts, it “energizes”! In short, a “break” in the speed of our very constructive jobs! Thank you again, and if we can push back the last one again so that I still enjoy it, I'm all ears!
Karine Fontana
Membership Manager, Parnasse (Orange)
Marseille, France
November 2022
Sabrina Cannon
WE APPROACHED JULIEN WITH AN AMBITIOUS OBJECTIVE TO "RAISE THE LEVEL" AND BE THE LEADER IN PERSONAL SHOPPING SERVICE
We approached Julien with an ambitious goal of working with over 20 members of the sales team, ranging from Personal Shopping Managers to Personal Shoppers, to deliver an intensive 3-month program (Raise Your Engagement™) to "raise the level" and be the leader in personal shopping services. Julien's approach was refreshing, stimulating and unorthodox, which is exactly what we wanted. His deep expertise in coaching for results, encouraging each individual to step out of their comfort zone and truly understand their strengths so they can create their own "recipe for success" was unlike any other sales programme I've come across. Julien worked with each of the team members in a personalised way, asking the right questions to tap into their personal motivations and goals, and the results followed quickly. Our recent eNPS score was significantly higher; While on the programme, we've had three team members promoted, and each now has greater clarity about their aspirations and path to success. The team gained confidence in high-value sales and recognised that limiting beliefs are counterproductive. It was important that we could continue to integrate the benefits of the programme after it ended, so Julien also worked to equip the leadership team with the tools needed to continue a coaching culture to deliver high performance. Leading a sales team and being a sales professional in luxury retail is a very unique role, and I highly recommend Julien's experience and expertise to deliver a programme that has real impact.
Sabrina Cannon
Chief Sales Officer, Luxury Personal Shopping Service
London, United Kingdom
October 2022
RYE Amber Schiffer
A REWARDING EXPERIENCE
Working with Julien has been a rewarding experience. If you are someone that struggles to take coaching or self-help seriously, I promise you will find scientific proof in his approach.
Amber Schiffer
General Manager USA & Growth
New York, United States
October 2022
RYE Katie Barker
THE BEST DECISION I HAVE MADE FOR MYSELF AND CAREER
The best decision I have made for myself and career was working with Julien. He has helped me to learn and determine that being anxious doesn’t get you anywhere and won’t make you a winner. As a result of Julien’s dedicated time invested in me, I have grown into the strongest point of my career, and levelled up with the experience and communication that I provide my clients. Everything I do at work has a ‘why’ and if it doesn’t serve my career or the ‘need’ of my clientele then it is simply removed from my life. As a result of our work together, my time management, sales, and client relationships are noticeably the best they have ever been. Everything feels like it has just come together for me. What stands out the most to me is the attention to detail that Julien has when he works with me, this is through the constant follow ups and positive messages after the sessions, and how he has really pushed me to discuss and explore things that have made me feel so uncomfortable through noticing tiny behaviours. This has really helped me to understand myself so much better and let go of things.
Katie Barker
Senior Personal Shopper
London, United Kingdom
October 2022
Anna Ward Perkins2
SPECIFY WHAT WERE THE MOST IMPORTANT THINGS
I would say that at first you don't really know what aspect of your job coaching is going to help you with, and that definitely surprises you. The more involved you are, the more the conversation will lead to where it needs to go. Sometimes talking about something you don't think is important can unlock solutions you already have within you. I learned to ask for what I needed and to come up with ideas to solve the problems I faced. I was able to narrow down what were the most important things I needed to progress, and also remember the skills I already had so I could remember what I'm good at and hone those skills.
Anna Ward-Perkins
Senior Personal Shopper
London, United Kingdom
October 2022
Georgios Mandinas 2
ALWAYS HAVE A PLAN
I totally recommend the sessions with Julien. With the coaching, I have now put all the boxes back in the right place. The coachee will learn more about themselves and be a better person at the end of the day. Life is better; the money is better, you enjoy your work more, and you can get more of what you really want (like a promotion).
Georgios Manginas
Personal Shopper Level 2
London, United Kingdom
October 2022
Natalia Hopej
LIFE BECOMES SMOOTHER WITH FEWER ROAD ACCIDENTS
If you want to improve and discover your strengths in your professional and personal life, having sessions with Julien will allow you to do so. I would recommend these sessions as they are an in-depth analysis of your current state of mind and how to make the most of your strengths. After having a transparent conversation with the coach, you can have an unbiased analysis of your personality that will later lead you to use your best qualities and implement them in your professional and personal journey.
Natalia Hopej
Style Concierge Team Leader & Personal Shopper
London, United Kingdom
October 2022
line-profile
HOW TO PRESENT AND SELL TO THE BEST CLIENTS IN THE BEST POSSIBLE WAY, WITHOUT A HARD SELLING APPROACH
One of the objectives was to train the personal sales team in personalized sales techniques in the jewelery sector. The way in which Julien engaged with all stakeholders in the business stood out remarkably. His passion for jewelry and his ability to pass it on to everyone he works with helped my team change their perception of how to present and sell jewelry to our best customers, without having to apply a pushy sales approach (typical of sales in shop). The team's confidence in the sale has greatly improved after working with Julien. Julien is indispensable if you want your team's confidence to grow and sales to multiply.
Biliana Rangelova
Head of Client Relations, EMEA & APAC, Yoox Net-A-Porter
London, United Kingdom
June 2020
S Haywood
AFTER JUST A FEW SESSIONS I FELT CALMER, MORE CONFIDENT & BACK IN THE DRIVING SEAT OF MY LIFE
Having started Julien’s “Your Next Adventure” programme” from a rather confused, even overwhelmed place with a big life transition ahead of me, I was impressed when after just a few sessions I felt calmer, more confident, and back in the driving seat of my life. Together we identified key themes that were blockers across most areas of my life and started addressing them, sometimes surprisingly easily. Soon I noticed some subtle shifts in my behaviour and mindset : being more assertive and confident, taking action more readily, and beginning to evaluate possible actions through the lens of my values and priorities more systematically. It is easy to see the huge potential that ingraining these new habits could have on my life. Having now completed the programme, I feel that I know myself a lot better, I feel stronger and I have a clear view of my short and long term life objectives, something that had been eluding me for a while. All coaches have their individual style. Sessions with Julien, despite the robust framework behind them, feel very informal. He is very flexible and will go where you want to go. Our discussions are always stimulating, fun and energizing. Julien is straight talking (that’s part of the fun!) but with deep kindness. He has gone through a massive life transition himself in the last 5 years and really speaks from experience. He is extremely curious and always looking to deepen his knowledge of human nature, and how to harness the powers we all have. As a result, in addition to the coaching sessions, he will often recommend relevant and inspiring reading and talks. He truly cares about his clients and is very generous with his time. I wholeheartedly recommend Julien to anyone looking to make meaningful changes to their life. With Julien’s help, you will get there. It will be hard work and also a thoroughly enjoyable process.
Stephanie Haywood
Director of Personal Shopping, Yoox Net-A-Porter
London, United Kingdom
July 2019
Georgios Mandinas 2
ALWAYS HAVE A PLAN
I totally recommend the sessions with Julien. With the coaching, I have now put all the boxes back in the right place. The coachee will learn more about themselves and be a better person at the end of the day. Life is better; the money is better, you enjoy your work more, and you can get more of what you really want (like a promotion).
Georgios Manginas
Personal Shopper Level 2
London, United Kingdom
October 2022
Natalia Hopej
LIFE BECOMES SMOOTHER WITH FEWER ROAD ACCIDENTS
If you want to improve and discover your strengths in your professional and personal life, having sessions with Julien will allow you to do so. I would recommend these sessions as they are an in-depth analysis of your current state of mind and how to make the most of your strengths. After having a transparent conversation with the coach, you can have an unbiased analysis of your personality that will later lead you to use your best qualities and implement them in your professional and personal journey.
Natalia Hopej
Style Concierge Team Leader & Personal Shopper
London, United Kingdom
October 2022
Sabrina Cannon
WE APPROACHED JULIEN WITH AN AMBITIOUS OBJECTIVE TO "RAISE THE LEVEL" AND BE THE LEADER IN PERSONAL SHOPPING SERVICE
We approached Julien with an ambitious goal of working with over 20 members of the sales team, ranging from Personal Shopping Managers to Personal Shoppers, to deliver an intensive 3-month program (Raise Your Engagement™) to "raise the level" and be the leader in personal shopping services. Julien's approach was refreshing, stimulating and unorthodox, which is exactly what we wanted. His deep expertise in coaching for results, encouraging each individual to step out of their comfort zone and truly understand their strengths so they can create their own "recipe for success" was unlike any other sales programme I've come across. Julien worked with each of the team members in a personalised way, asking the right questions to tap into their personal motivations and goals, and the results followed quickly. Our recent eNPS score was significantly higher; While on the programme, we've had three team members promoted, and each now has greater clarity about their aspirations and path to success. The team gained confidence in high-value sales and recognised that limiting beliefs are counterproductive. It was important that we could continue to integrate the benefits of the programme after it ended, so Julien also worked to equip the leadership team with the tools needed to continue a coaching culture to deliver high performance. Leading a sales team and being a sales professional in luxury retail is a very unique role, and I highly recommend Julien's experience and expertise to deliver a programme that has real impact.
Sabrina Cannon
Chief Sales Officer, Luxury Personal Shopping Service
London, United Kingdom
October 2022
Anna Ward Perkins2
SPECIFY WHAT WERE THE MOST IMPORTANT THINGS
I would say that at first you don't really know what aspect of your job coaching is going to help you with, and that definitely surprises you. The more involved you are, the more the conversation will lead to where it needs to go. Sometimes talking about something you don't think is important can unlock solutions you already have within you. I learned to ask for what I needed and to come up with ideas to solve the problems I faced. I was able to narrow down what were the most important things I needed to progress, and also remember the skills I already had so I could remember what I'm good at and hone those skills.
Anna Ward-Perkins
Senior Personal Shopper
London, United Kingdom
October 2022
Muriel Josse Sabourin
IMPROVE AND UNDERSTAND DIFFICULT SITUATIONS IN A POSITIVE WAY
A very nice meeting with Julien who knows how to listen, coach and make people want to move forward with ease.... I experienced unforgettable moments which allowed me to improve and to approach difficult situations in a positive way. and to put in place strategies whether in the professional or personal field... A BIG THANK YOU Julien and I hope to see you very soon!!! In any case, if it is possible, I will repeat...
Muriel Sabourin Josse
Membership Manager, Parnasse (orange)
Côte d'Azur, France
November 2022
RYE Karine Fontana
OBJECTIVE REACHED, METHOD ASSIMILATED!
I don't want to finish these coaching sessions; I only have one left...I'm waiting for it and pushing it away, both impatiently! I started this coaching without too much conviction because I did not have much information about what it would bring me; then, over the sessions and this, from the first, I took a lot of pleasure! To refocus on ME, what I wanted, what I expected, what I wanted to go, and what I was, MY values. Briefly about me, my values, my goals in respect of ME. Turn to yourself to move forward better and more serenely by discarding MY limiting beliefs! Objective achieved, method assimilated! Thank you, Julien, for your kind listening and for helping me push my limits "beyond" while respecting who I am, understanding myself better, and all in a large group. It feels good, it reboosts, it “energizes”! In short, a “break” in the speed of our very constructive jobs! Thank you again, and if we can push back the last one again so that I still enjoy it, I'm all ears!
Karine Fontana
Membership Manager, Parnasse (Orange)
Marseille, France
November 2022
RYE Eric Mathout
TO BECOME A BETTER VERSION OF YOURSELF
I was lucky enough to follow the training program chosen by my company : RYE™ - Raise Your Engagement with Julien... A training program that is both about coaching and mentoring and totally different from all those I have followed in the past because of its tailor-made format adapted to each personality. A disruptive format at distance using Zoom but also with physical meetings and WhatsApp over a period of two months and 8 sessions to give way to a practical application of what we have learned and to establish new habits, break our own codes and reveal the best of ourselves. Various tests and questionnaires between sessions allow Julien to establish his personalized coaching adapted to each personality. What did I get out of it in the end? I was able to identify my personal core values in the performance of my duties and determine whether they are consistent with those of my company, which is essential to my well-being and performance... because when the employee's values and those of the company are similar, it is easier to work, there are fewer interpersonal conflicts and therefore less stress... Meeting a coach like Julien is precious because it allows you to know yourself better in order to become a better version of yourself or at least try with the keys he gives you So thank you Julien for your professionalism, your time (which you don't count!), your investment and for making me realize so many things! As far as I am concerned, I can only encourage you to trust Julien and his ability to make you really evolve and gain confidence in yourself with a rare energy and good mood!
Eric Mathout
Membership Manager, Parnasse (Orange)
Paris, France
November 2022
RYE Katie Barker
THE BEST DECISION I HAVE MADE FOR MYSELF AND CAREER
The best decision I have made for myself and career was working with Julien. He has helped me to learn and determine that being anxious doesn’t get you anywhere and won’t make you a winner. As a result of Julien’s dedicated time invested in me, I have grown into the strongest point of my career, and levelled up with the experience and communication that I provide my clients. Everything I do at work has a ‘why’ and if it doesn’t serve my career or the ‘need’ of my clientele then it is simply removed from my life. As a result of our work together, my time management, sales, and client relationships are noticeably the best they have ever been. Everything feels like it has just come together for me. What stands out the most to me is the attention to detail that Julien has when he works with me, this is through the constant follow ups and positive messages after the sessions, and how he has really pushed me to discuss and explore things that have made me feel so uncomfortable through noticing tiny behaviours. This has really helped me to understand myself so much better and let go of things.
Katie Barker
Senior Personal Shopper
London, United Kingdom
October 2022
RYE Eric Rozenblat
DEVELOP YOUR POTENTIAL AND THAT OF YOUR EMPLOYEES
Julien Fortuit is a quality professional with great experience and a master in personal development. This very friendly person can help you develop your potential and that of your employees. You will appreciate his external eye on your business and his valuable advice to improve efficiency and profitability.
Eric Rozenblat
Membership Manager, Parnasse (Orange)
Paris, France
November 2022
RYE Amber Schiffer
A REWARDING EXPERIENCE
Working with Julien has been a rewarding experience. If you are someone that struggles to take coaching or self-help seriously, I promise you will find scientific proof in his approach.
Amber Schiffer
General Manager USA & Growth
New York, United States
October 2022
S Haywood
AFTER JUST A FEW SESSIONS I FELT CALMER, MORE CONFIDENT & BACK IN THE DRIVING SEAT OF MY LIFE
Having started Julien’s “Your Next Adventure” programme” from a rather confused, even overwhelmed place with a big life transition ahead of me, I was impressed when after just a few sessions I felt calmer, more confident, and back in the driving seat of my life. Together we identified key themes that were blockers across most areas of my life and started addressing them, sometimes surprisingly easily. Soon I noticed some subtle shifts in my behaviour and mindset : being more assertive and confident, taking action more readily, and beginning to evaluate possible actions through the lens of my values and priorities more systematically. It is easy to see the huge potential that ingraining these new habits could have on my life. Having now completed the programme, I feel that I know myself a lot better, I feel stronger and I have a clear view of my short and long term life objectives, something that had been eluding me for a while. All coaches have their individual style. Sessions with Julien, despite the robust framework behind them, feel very informal. He is very flexible and will go where you want to go. Our discussions are always stimulating, fun and energizing. Julien is straight talking (that’s part of the fun!) but with deep kindness. He has gone through a massive life transition himself in the last 5 years and really speaks from experience. He is extremely curious and always looking to deepen his knowledge of human nature, and how to harness the powers we all have. As a result, in addition to the coaching sessions, he will often recommend relevant and inspiring reading and talks. He truly cares about his clients and is very generous with his time. I wholeheartedly recommend Julien to anyone looking to make meaningful changes to their life. With Julien’s help, you will get there. It will be hard work and also a thoroughly enjoyable process.
Stephanie Haywood
Director of Personal Shopping, Yoox Net-A-Porter
London, United Kingdom
July 2019
line-profile
HOW TO PRESENT AND SELL TO THE BEST CLIENTS IN THE BEST POSSIBLE WAY, WITHOUT A HARD SELLING APPROACH
One of the objectives was to train the personal sales team in personalized sales techniques in the jewelery sector. The way in which Julien engaged with all stakeholders in the business stood out remarkably. His passion for jewelry and his ability to pass it on to everyone he works with helped my team change their perception of how to present and sell jewelry to our best customers, without having to apply a pushy sales approach (typical of sales in shop). The team's confidence in the sale has greatly improved after working with Julien. Julien is indispensable if you want your team's confidence to grow and sales to multiply.
Biliana Rangelova
Head of Client Relations, EMEA & APAC, Yoox Net-A-Porter
London, United Kingdom
June 2020
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