My Mark: 8/10
Probably one of the few books that put forward the fact that if you don't have the right sales staff (properly trained, paid, and motivated), you won't get or keep your client. Seems basic AND it is a great reminder that it SHOULD be done and how it could be done. The second part is more about all the Finacial excess of Capitalism and how it could be improved...
I might just buy my next Stereo at Richer Sounds if what he preaches is what they deliver. Love the fact he answers personally each complaint! Impressive!
Capitalism has lost its way. Every week brings fresh news stories about businesses exploiting their staff, avoiding their taxes, and ripping off their customers. Every week, public anger at the system grows. Now, one of Britain’s foremost entrepreneurs intervenes to make the case for putting business back firmly in the service of society, and setting out on a new path to a kinder, fairer form of capitalism.
Drawing on four decades of hands-on management experience, the founder of Richer Sounds argues that ethically run businesses are invariably more efficient, more motivated, and more innovative than those that care only about the bottom line. He uncovers the simple tools that the best leaders use to make their businesses fair, revealing how others can follow suit. And he also delves into the big questions that modern capitalism has to answer if it is to survive and to thrive. When should—and shouldn’t—the state intervene in the workings of commercial enterprises? What does business as a whole owe back to the wider community? Is the relationship between leaders of big corporations and politicians too cozy, and, if so, what is to be done about it?
At heart, The Ethical Capitalist is a plea for a new sense of moral purpose in business. If that takes hold, Julian Richer believes, we might just save capitalism from itself.